Data Deletion Instructions

You can ask CustomStitch House to delete the personal data we hold about you at any time. There is no charge.

How to request deletion

1. Send an email to [email protected]with the subject "Data deletion request".
2. Include the email address of your CustomStitch House account (or the email/phone used on your orders). If your request concerns a social media account, include the platform (Facebook, Instagram, TikTok, Google/YouTube or Pinterest) and your username or profile link.
3. We may reply to confirm the request comes from you before deleting anything.
4. We complete deletion within 30 days and email you a confirmation.

What we delete

• Your customer account: name, email, phone, address, password hash and profile photo.
• Messages you sent through our contact form and reviews you posted (including photos).
• Your shopping cart and session data.
• Data from connected social accounts: any profile information, account IDs and access tokens we received from Meta (Facebook/Instagram), TikTok, Google/YouTube or Pinterest when you connected or interacted with our app. Access tokens are revoked and removed, and we stop accessing that account.

What we may keep

Records of completed orders (items, amounts, dates and shipping details) may be kept for up to 5 years where required for accounting, tax or fraud prevention. These records are not used for marketing and are deleted when no longer required.

Removing app access yourself

You can also disconnect CustomStitch Housefrom your social accounts in each platform's settings (for example Facebook: Settings & privacy → Settings → Apps and websites; TikTok, Google and Pinterest have similar "connected apps" pages). Disconnecting stops new data from being shared; email us to delete data we already received.

See our Privacy Policy for more details.