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Frequently asked questions
How long does delivery take?
Items are embroidered to order in Vietnam, then shipped with tracking. Most US orders arrive in 10–18 days.
How do I personalize a hat?
Choose a style with “Text” or “Name” on the product page, then type the exact wording in the order note at checkout. We confirm before stitching.
Can I return or exchange?
Personalized items can't be resold, but if anything arrives damaged or wrong, contact us within 30 days and we'll make it right.